Introduction

At LT Security UK, we are committed to providing high-quality security knife arches and CCTV towers to meet your security needs. We understand that occasionally you may need to return or exchange a product. This Refund and Returns Policy outlines your rights and our procedures to ensure a smooth and fair process. This policy is in accordance with UK consumer law.

1. Returns

1.1 Eligibility for Returns

Items must be requested for return within 30 days from the date of purchase receipt
Items must be unused and in the same condition as received.
Proof of purchase, such as an order confirmation or receipt, must be provided.
1.2 Non-returnable Items

Items not in their original condition, damaged, or missing parts for reasons not due to our error.
2. Refunds

2.1 Process

Once your return is received and inspected, we will send you an email to notify you of the receipt of your returned item.
We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
2.2 Partial Refunds

Only partial refunds may be granted for items damaged, or missing parts for reasons not due to our error.
2.3 Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@ltsecurityinc.co.uk.
3. Exchanges

3.1 Eligibility for Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ltsecurityinc.co.uk.
4. Shipping

4.1 Return Shipping

To return your product, please email us at info@ltsecurityinc.co.uk to arrange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
4.2 Exchanges Shipping

Depending on the address, the time it may take for your exchanged product to reach you may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
5. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us at:

Email: info@ltsecurityinc.co.uk
Phone: 01684 770340
Address: LT Security UK Ltd, Unit 9 Clifton Centre, Malvern, Worcester, WR14 1BJ
6. Consumer Rights

This policy does not affect your statutory rights. For more information about your statutory rights, please visit the UK government website at www.gov.uk.